Return Policy

Thank you for shopping on Rummage! We’re committed to creating a fair, transparent marketplace for both buyers and sellers. Please read our return policy carefully before making a purchase.

All Sales Are Final

All sales on Rummage are final unless an item is not as described in the original listing. We do not accept returns or offer refunds for change of mind, buyer’s remorse, or fit issues when the item matches the listing description.

What "Not as Described" Means

An item may be considered not as described only in the following cases:

• Incorrect size compared to what was listed
• Undisclosed damage or staining
• Wrong item received

Rummage is a marketplace for preloved items. Buyers are responsible for reviewing listing photos and descriptions carefully. Minor wear consistent with normal use is expected and does not qualify as damage.

Damaged or Incorrect Items

If you receive an item that meets the criteria above, please contact us immediately by filing a claim through your Rummage account.

Claims Process

Claims must be submitted within 48 hours of delivery, including weekends and holidays. Claims submitted after this window may not be accepted.

To file a claim:

1. Log in to your Rummage account
2. Go to My Orders
3. Select the item and submit a claim using the provided link

Please include:

• Description of the issue
• Clear photos showing the problem

Claim Review & Resolution

All claims are reviewed case by case by the Rummage team — not a bot, not AI. We aim to be fair to both buyers and sellers, but refunds are not guaranteed.

If a claim is approved:

• Refunds are issued to the original payment method used at checkout

You will receive a response within 3 business days with next steps.

Shipping & Carrier Issues

• Carrier delays are not an eligible reason to file a claim
• Lost package claims must be filed by whoever purchased the shipping label
• Damage claims must reflect the item's condition upon delivery

Any claim found to be inaccurate — including items that were worn, stained, or damaged after delivery — will be denied and may result in closure of the buyer’s account.

Abuse & Policy Enforcement

To protect the integrity of the marketplace:

• Repeated false or abusive claims may lead to account restrictions or closure
• Rummage reserves the right to make the final determination on all claims

Contact Us

If you have questions about this policy, please contact us at support@rummageapp.co. We're always happy to help.

Policy Last Updated: January 14, 2026